For new power and retail electricity companies
Support center BPO service
Not only customer support, but also the acquisition of new subscribers and sales to subscribers have been integrated.
Realization of a comprehensive marketing support center
Optimizer, a support center that only answers questions from contractors, completely changes that image.
With the support center as "the cornerstone of customer service in marketing,"
From acquisition of new subscribers to overwhelming improvement in customer satisfaction and operational efficiency,
You can use it as a general telephone support window for new electric power,
We will provide the "attack" support center model as BPO as it is.
New customer acquisition support |
Customer support |
Sales support for existing customers |
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Campaign Secretariat |
Inquiry reception |
Inquiry reception |
| It is also possible to set up a temporary window for new contract campaigns. | We will provide comprehensive information such as new reception, information change reception, and various information. | We will propose new services and improve customer value. |
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Follow-up call to requester |
Deficiency resolution call |
cross-selling |
| 資料請求者に到着タイミングを見計らってフォローコールを⾏い、契約の促進をします | We will check the deficiencies in the contract documents over the phone and provide support until the contract is completed. |
Explain related services and facilitate contracts. |
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未入金督促コール |
retention |
| It is possible to respond to dunning according to the stage such as primary dunning and secondary dunning for non-payers. * A specialized team specializing in dunning responds | In order to prevent cancellations and switching to other companies, we will propose continued use. | |
back office support |
marketing support |
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Sending DM/Documents |
marketing research |
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| Materials will be shipped from our base in Shinagawa, Tokyo. We will share the shipping history with the call center and lead to the most suitable follow-up call. | Accumulate information such as satisfaction surveys and current living environment. | |
A support center specializing in new electric power can be quickly established and started operating at low cost.
Optimizer's new electric power support customer support know-how is gathered.
New entry into the electricity retail market due to the full liberalization of the electricity retail market
For new electric power companies, we built a customer attraction and customer support center BPO that can be quickly introduced.
We provide a low-cost operation agency for new power customer support.
For new power and retail electricity business operators who want to quickly establish and develop their business
We have everything you need for support and sales.
It is possible to establish and start quickly from the request.
Two types of basic BPO packages are available to match the growth of the new electric power business.
Dedicated Support Center BPO
We have a fixed number of experienced call center staff.
We will take care of your customer support as your dedicated staff.
・We have dedicated personnel who consistently handle interactions with your esteemed company as contractors, enabling them to continuously accumulate knowledge and experience, allowing us to deliver excellent customer support to all our clients.
・経験豊富かつ貴社の新電力ビジネスを熟知したスタッフが、マルチタスクで新規獲得やクロスセルなどの顧客獲得活動を積極的に行います
A satellite booth dedicated to your company has been realized.
Pay-as-you-go support center BPO
This is a pay-as-you-go support center that charges according to the number of inquiries for new power companies that have just started establishing a new power company or have just started building a business.
・Since it incurs costs based on the number of contractors, it will be a powerful management support for new electric power immediately after its establishment.
・Due to its ability to start quickly, it is also ideal for businesses that want to rapidly establish a support center.
・According to future growth, you can shift to a dedicated type with the know-how and information accumulated in the pay-as-you-go type.
Ideal for small start of new electric power
You can freely choose the cost and work you want as a BPO.
Please let us know your wishes regarding the establishment of a new power support center.
We will propose the best "attack" call center for your company.